Frequently Asked Questions
Quick answers to common questions about our services and processes
We build AI automation, Shopify stores, and product-grade software that delivers measurable ROI in weeks, not months.
Good fit: Companies with $1M+ revenue looking to automate operations, scale e-commerce, or build AI products. Teams ready to invest in systems that reduce manual work.
Not a good fit: Early-stage startups without product-market fit. Companies expecting miracles without clear goals. Teams unwilling to share data or iterate.
Book a 20-minute audit call. We'll discuss your goals, review your current systems, and propose a solution. If we're a fit, you'll get a fixed-price proposal with clear deliverables and timeline.
Yes. We serve clients globally with teams in Dubai, US, UK, and EU. We adapt to your timezone and preferred communication channels.
Yes. We offer 2-week sprints starting at $4,999 to prove ROI on a specific use case before scaling. Perfect for testing AI automation or new channels.
We prefer n8n, Next.js, Shopify, HubSpot, and Postgres. We adapt when there's a clear reason. Communication via Slack or WhatsApp, project tracking in Linear or Notion.
Fixed-fee packages based on complexity: Starter $4,999-$14,999, Growth $15,000-$29,999, Scale $30,000+. Clear scope, no surprises.
Included: All development, testing, deployment, documentation, and 30 days of support.
Excluded: Third-party licenses, API costs, hosting fees, and scope changes after approval.
Third-party costs are passed through at cost with no markup. We'll estimate these upfront and can manage subscriptions on your behalf or transfer ownership.
50% upfront, 50% on delivery for projects under $20,000. Larger projects: 40% upfront, 30% at midpoint, 30% on delivery.
We accept wire transfers, credit cards via Stripe, and regional payment methods.
No refunds after work begins. Change requests quoted separately. Scope documented in SOW with approval required for changes. We track all requests in writing.
Yes. Retainers from $2,999/month for 20 hours. Unused hours don't roll over. Priority support with 4-hour response time.
Access is least privilege with audit logs. Secrets are stored in a managed vault. We work inside your tenants whenever possible.
You own your data, your code, and your accounts. Data remains in your cloud accounts unless agreed otherwise. We never retain client data after project completion.
Yes. We sign mutual NDAs before discussing sensitive information and DPAs for GDPR compliance. Standard templates available or we can review yours.
PII is encrypted at rest and in transit. Secrets stored in HashiCorp Vault or cloud KMS. No hardcoded credentials. Regular security audits.
Yes. We can deploy on-premise, private cloud, or hybrid architectures. Additional setup fees apply for complex deployment requirements.
All access logged with timestamps and actions. Monthly access reviews with reports. Immediate revocation upon project completion or team changes.
Starter: 2 weeks for MVPs and quick wins.
Growth: 4-6 weeks for production-ready systems.
Scale: 6-10 weeks for enterprise features and integrations.
Weekly sprints with Friday demos. Sprint planning on Monday, daily async updates, demo and feedback on Friday. Everything tracked in Linear or Jira.
Timely feedback within 24 hours. Access to systems and stakeholders. Clear decision-maker for approvals. Sample data and business rules documentation.
We communicate blockers immediately with mitigation options. Client-side delays may adjust timeline. We work on parallel tracks to minimize idle time.
Complete documentation, source code, deployment guides, admin credentials, architecture diagrams, and recorded training sessions. Everything in a shared drive.
2-hour recorded sessions for admins and end users. Live Q&A for stakeholders. Documentation site with videos. Follow-up sessions available.
Bug fixes, minor adjustments, performance tuning, and user questions. Response within 4 hours during business hours. Does not include new features or major changes.
Critical: 2-hour response, same-day resolution. High: 4-hour response, 48-hour resolution. Normal: 24-hour response, 5-day resolution.
Email growth@imisofts.com or WhatsApp for urgent issues. Include screenshots, steps to reproduce, and impact. We'll assign priority based on business impact.
Available with premium support plans. 24/7 coverage during critical periods like Black Friday. Surge pricing applies for emergency after-hours work.
Basic: $2,999/month for 20 hours. Standard: $4,999/month for 40 hours. Premium: $9,999/month for 80 hours with priority support.
Git-based version control with tagged releases. Staging environment for testing. Blue-green deployments with instant rollback. Change logs for every release.
Standard MSA covers general terms. SOW details specific project scope, timeline, and costs. Both required before work begins. Templates available for review.
5% VAT applied to UAE invoices. VAT registration number included. Export services may qualify for zero-rating with proper documentation.
You own all custom code and content upon final payment. We retain rights to our frameworks and tools with perpetual license granted to you.
GDPR-compliant data handling with export and deletion workflows. User consent management built-in. Data portability in standard formats.
Project records retained for 7 years for tax compliance. Client data deleted immediately after project unless retention agreed. Secure deletion with certificates.
Lead capture and instant WhatsApp reply, ticket triage, VAT receipt OCR, COD confirmation. We target high-volume, repetitive tasks with clear ROI.
Pick the lightest tool that meets reliability and cost goals, mix with custom code where needed. n8n for complex workflows, Make for simple, custom for scale.
Baseline manual time and error rate, then report saved hours, response times, and revenue lift. Dashboard with real-time metrics and monthly reports.
Use RPA with guardrails and fallbacks, recommend API alternatives when possible. Browser automation as last resort with monitoring and alerts.
Yes, Shopify only for e-commerce. We're experts in one platform rather than mediocre at many. This includes Shopify Plus and headless commerce.
Yes, with supplier vetting, margin math, and delivery time controls. We validate products with data before building. Includes competitor analysis.
WhatsApp order confirmation, address validation, fraud scoring, and courier reputation tracking. COD to prepaid conversion campaigns.
Real-time inventory sync, order routing, and unified reporting. Central inventory management prevents overselling. API integration where available.
Yes. Keyword research, listing optimization, review management, and backlink strategy. Monthly ranking reports and optimization recommendations.
Yes. We know the requirements and review process. Code quality, performance benchmarks, and security standards. 90% of our apps achieve certification.
Full bilingual support with proper RTL, translated UI, and WhatsApp templates in both languages. Locale detection and seamless switching.
Automated VAT calculations, invoice generation with TRN, and FTA-compliant export files. Zero-rating for exports with proper documentation.
Yes. API integration for real-time lead capture, deduplication, and routing. WhatsApp automation for instant response. Analytics on lead quality.
Aramex, Fetchr, Smsa Express, and regional providers. NDR management with automated retry workflows. Real-time tracking and proof of delivery.
Checkout.com, Telr, and PayTabs for cards. Network tokens for 10% higher approval. Apple Pay and Samsung Pay for conversion. COD still 60% of orders.
Yes. AWS Bahrain, Azure UAE, or local hosting. CDN with regional edge locations. Sub-100ms response times for GCC users.
Still Need Help?
Message us on WhatsApp or book a 20-minute audit